kriya's Privacy Policy

Welcome to the kriya Casino platform. This Privacy Policy ("Policy") applies to our website, mobile application and all related services. This document explains how your personal information is collected, processed, stored and protected by kriya.

By using our services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Privacy Policy should be read alongside our Terms and Conditions, which set out the detailed rules for using our services. Both documents are equally binding when using the services.

kriya may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Current address

2.2 Financial Information

• Mobile number or account details linked to bKash, Nagad, Rocket, Upay or a bank account (full account numbers are not stored)
• Deposit and withdrawal transaction history
• Account balance information

2.3 Activity Information

• Gaming history and betting records
• Details of bonuses and promotions used on the platform
• Login time, session duration and device type used
• Live chat and support interaction records

2.4 Technical Information

• IP address and geographic location (approximate)
• Browser type and version
• Operating system
• Referral URL and page view data

kriya collects your information through various methods, including:

3.1 Direct Submission

You provide your information directly during account registration, identity verification (KYC process), deposit or withdrawal requests, and when contacting the support team. This information is an essential part of operating our services.

3.2 Automatic Collection

When you use our website or app, some information is collected automatically. This includes cookies, log files, pixel tags and similar tracking technologies. This data is primarily used to monitor the platform's technical performance and improve the user experience.

3.3 Information from Third Parties

Some information may also be received from payment processors (bKash, Nagad, Rocket, Upay and banks), identity verification services, and fraud prevention technology providers. Such information is used only to ensure the security of your account and to verify financial transactions.

kriya uses your information only for specific, legitimate and fair purposes, which are as follows:

• Account Management: Managing account creation, verification, login security and password recovery.
• Service Delivery: Running all activities related to gaming, deposits, withdrawals and bonuses smoothly.
• Security: Detecting and preventing account hacking, fraud, money laundering and other illegal activities.
• Customer Support: Resolving issues through the support team and answering your questions.
• Personalised Experience: Analysing your preferences and playing patterns to present relevant games and offers.
• Legal Compliance: Storing and processing information necessary to comply with applicable laws and regulations.
• Communication: Sending important account-related notifications, policy changes and promotional information (if you have given consent).

kriya applies multiple layers of security measures to protect your personal information:

5.1 Technical Security Measures

All data transmissions are secured through SSL (Secure Socket Layer) encryption. Data stored on servers is kept in encrypted format, and only authorised staff have access to the information they need.

5.2 Organisational Security Measures

Our staff operate under strict confidentiality agreements. Data access is granted only on a need-to-know basis. Regular security audits are conducted and any security incident is investigated promptly.

5.3 Data Retention Period

Your information will be retained for as long as your account is active and for the period required to meet legal obligations after that. Information that is no longer needed after account closure is securely deleted or anonymised.

kriya may share your personal information with third parties only in the following limited circumstances:

6.1 Service Providers

Third-party services used for payment processing (bKash, Nagad, Rocket, Upay and bank partners), identity verification, fraud prevention and technical infrastructure management operate under contract according to our instructions and may not use your information for any other purpose.

6.2 Legal Requirements

kriya may be required to disclose your information to relevant authorities where necessary to comply with a court order, a lawful direction from a government authority, or applicable law.

6.3 Business Transfer

If kriya's business or any part of it is ever transferred to another organisation, your information may form part of that transfer. You will be notified in good time if this occurs.

The kriya website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and carry out basic security functions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytics Cookies: Used to monitor website usage and improve performance.
• Marketing Cookies: Used to display relevant ads and promotions — you can disable these.

7.2 Cookie Controls

You can delete cookies or instruct your browser not to accept new ones through your browser settings. However, disabling essential cookies may affect some basic functions of the platform.

All kriya services are strictly for users aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If a person opens an account by providing false information about their age and this is subsequently proven, that account will be closed immediately and the related information will be deleted.

Our Responsible Gaming guidelines set out our detailed measures for protecting minors and guidance for parents and guardians.

You have the following rights regarding your personal information:

9.1 Right to Know

You can find out what types of information kriya holds about you and for what purpose it is being used.

9.2 Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. Some account information can be updated directly from your profile settings.

9.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, we are required to retain some information for a set period to meet legal obligations.

9.4 Right to Object to Processing

You can object at any time to the use of your information for marketing purposes. In that case, we will stop using your information for that purpose.

9.5 How to Exercise Your Rights

To exercise these rights, contact our support team via live chat or email. We will generally process your request within 30 business days.

kriya may amend or update this Privacy Policy as needed in response to service improvements, adoption of new technology or changes in law.

If any significant changes are made, you will be notified in advance by email or through the platform. Continued use of the website after changes have been made will be considered acceptance of the revised Policy.

The date of each change will be clearly noted at the top of this page as "Last updated". We recommend reviewing this page regularly.

If you have any questions, comments or complaints about this Privacy Policy, please contact us:

• Live Chat: 24/7 direct support available
• Email: [email protected]
• Language: Support is available in Bengali and English

To learn more about kriya, visit our About Us and Company Information page.