FAQ

Questions about betting, payments and accounts on kriya

From cricket betting to depositing with bKash, fast withdrawals, playing on mobile, and account security — direct answers to the questions that come up most often while using kriya are gathered here. Whether you are a new player or an experienced one, this page will be useful. For ages 21 and above.

22 Q&As Support in Bengali 24/7 Live Chat
Cricket Betting

BPL and International Matches

In a multi bet, you pick results from multiple matches at once, and the odds for each selection are multiplied together to form a combined odds. Example: if three selections have odds of 1.40, 1.50, and 1.60, the combined odds would be 1.40 × 1.50 × 1.60 = 3.36 (approximately). A ৳100 stake would return ৳336 if all selections win. However, if any one selection is wrong, the entire bet is lost. kriya Bet offers multi bet options across various matches.

Yes, live in-play betting is available on kriya. Even after a match starts, you can bet on markets like over-by-over results, next wicket, or runs. Odds change quickly though — they update at the end of an over or when a wicket falls. Live markets are most active during BPL or T20 World Cup. Check the current odds carefully before placing a bet.

The most popular cricket markets among Bangladeshi players are: Match Winner, Toss Winner, Top Batsman, Runs in a specific over (Over/Under), Top Wicket-Taker, and Powerplay Runs. These markets attract the most bets during BPL and Bangladesh Tigers matches. You can see all available markets on the kriya cricket betting page.

If a match ends as a no-result due to rain or any other reason, the full stake for a single bet is generally refunded. For a multi bet, the cancelled leg is calculated at odds of 1.00 and the remaining selections stay as they are. Check the Terms and Conditions page for specific rules, as the settlement method may differ for each market.

The higher the decimal odds, the lower the chance of winning but the higher the potential return. Example: in a limited-overs match, Team A has odds of 1.45 and Team B has odds of 2.75. If you stake ৳500 on Team B and Team B wins, you receive ৳1,375 (৳875 profit). If Team A wins, your ৳500 is lost. Odds of 1.45 mean Team A is already considered the favourite — lower risk, lower return. This is an example only — it is not live odds or a guarantee of winning.
Payment

Deposits

kriya does not deduct any separate processing charge on deposits. However, your own mobile banking app or bank may apply charges according to their own policies — that is entirely part of that service's own terms. So before transferring, check the fee structure of your bKash, Nagad, or bank.

The deposit methods at kriya are: bKash, Nagad, Rocket, Upay, and bank transfer (from major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank). The minimum deposit amount for each method is ৳300.

Log in to kriya and go to the payment section, then select bKash. Enter the amount and you will be given a bKash payment number. Send money to that number from your bKash app and save the reference or transaction ID. Your balance is usually updated within a few minutes.

The minimum deposit at kriya is ৳300 for all methods. Whether it's slots, live casino, or sports betting, the limit is the same across all sections. So with a ৳300 deposit you can start playing any game in kriya Slots right away.

The welcome bonus at kriya is a 100% first-deposit bonus, up to ৳8,000. For example: deposit ৳1,000 and you get ৳1,000 in bonus, giving you a balance of ৳2,000. To withdraw bonus funds, you need to wager 20 times the bonus amount (৳1,000 × 20 = ৳20,000 wagering). This bonus is not a direct cash payment — it is calculated as a percentage of your deposit.
Payment

Money Withdrawal

After submitting a withdrawal request at kriya, the money typically reaches your bKash, Nagad, or other selected method within 30 minutes to 3 hours. Processing time for bank transfers may also depend on the bank's own procedures. It may take slightly longer late at night or during peak hours.

For security reasons, kriya only processes withdrawals to an account registered in your own name. The name and mobile number you used to register your kriya account must match the bKash, Nagad, or Rocket account you use for withdrawal. Sending to an account under a different name is not possible.

The minimum withdrawal amount at kriya is ৳1,000. If your account balance is this amount or more, you can submit a withdrawal request at any time. This limit applies equally to bKash, Nagad, Rocket, Upay, and bank transfer.

A "Pending" status means the request has been received and is being processed. It is usually completed within 30 minutes to 3 hours. If more time has passed, contact kriya's 24/7 live chat with your transaction ID or reference number and you will get a quick resolution.
Devices & App

Mobile Use

Yes, easily. On Android, open Chrome, tap the three-dot menu and select "Add to Home screen". On iPhone, tap the share icon in Safari and choose "Add to Home Screen". This creates an icon just like an app, and the site opens with a single tap.

The kriya site works fully in a mobile browser. Slots, live casino, cricket betting, kriya Lucky Bingo — all can be played directly in the browser without a separate app. Good performance is available on any modern browser: Chrome, Firefox, Samsung Internet, or Safari.

kriya runs well on Android smartphones and tablets (Android 9 or above), iPhones and iPads (iOS 14+), and any desktop or laptop with a modern web browser. Some live games may run slowly on older Android versions — in that case, update your browser.

If the connection drops during a slot or live game, the round is usually saved on the server. When you log back in, you can continue from where you left off or see the round result. If there is an issue, the data for that round will be available in the game history section. If the problem is not resolved, contact live chat.

kriya has apps available for both Android (APK) and iOS, obtainable through official channels. To learn more about the app, visit the kriya App page. You can also use the site fully through a mobile browser without the app.
Security

Account Security

Yes, the kriya site uses SSL encryption. This means your personal information, password, and payment data are encrypted during transfer — making it difficult for any third party to read. Check for the lock icon in your browser's address bar to confirm you are on the real kriya site.

Fraudsters sometimes create fake sites that look like the real one. Always verify kriya's official address — minor spelling changes (such as "kriyaa" or "kriiya") can easily go unnoticed. Instead of logging in through social media or unfamiliar links, type the address directly into your browser's address bar. You can find more online safety tips on the Responsible Gaming page.

Change your password immediately and contact kriya's 24/7 live chat right away. The support team can review your account activity and, if needed, temporarily secure your account. It is best not to make any deposits or withdrawals until the matter is clarified.

Never. No kriya staff member will ever ask for your OTP, password, bKash PIN, Nagad PIN, or banking details. If anyone contacts you claiming to be from kriya and asks for this information, it is definitely a scam. Ignore such contact immediately and inform our support team.

kriya's data usage policy is described in detail on the Privacy Policy page. Generally, limited information is used for account verification and payment processing. Full details on sharing data for marketing or other purposes can be found on that page.
Direct Support

If you didn't find your answer, talk to us

This page covers the most frequently asked questions, but your specific issue may be a little different. kriya's support team is available around the clock in both Bengali and English.

24/7 Live Chat

Talk to our team directly through the live chat widget on any page of the site. Support is available in Bengali.

7 days a week, 24 hours a day
Bengali & English

Email Support

For detailed issues or sending documents, contact us by email. You will usually receive a reply within a few hours.

Bengali & English