kriya's commitment to responsible gambling
When entertainment becomes a habit, a little caution goes a long way. kriya believes that healthy gambling means staying in control of your time, budget and state of mind. On this page you will find the tools and guidance to help you play with awareness.
Age limits are strictly enforced. To open an account at kriya and take part in any game or betting activity, you must be at least 21 years old. Accounts for minors are not permitted.
What responsible gambling is and why it matters
Casino games and sports betting are primarily a form of entertainment. For some people, however, they can spiral out of control, causing negative effects on personal and family life. Responsible gambling means enjoying this entertainment with awareness — within a set budget, within set time limits, and not as a way to escape stress or problems.
At kriya, we believe it is our responsibility to ensure every user's safety in line with the values stated on our About Us page. There is no guarantee of winning — losing in betting and casino games is normal. So never bet money whose loss would cause problems in your life.
kriya has built several effective tools directly into your account to help you manage your playing time and spending. Log in and contact the support team to start using those tools.
Things to keep in mind
- Play only for entertainment, not as a source of income
- Set a budget in advance and stick to it
- Avoid placing more bets in the hope of recovering losses
- Never play with borrowed money or on credit
- Avoid playing under the influence of alcohol or anything else
- Maintain your time and responsibilities toward your family
Self-limit tools
Once you log in to your kriya account, you can use the following safety tools directly. Our support team is available via live chat or email to help you configure the settings.
Deposit limit
Set a maximum cap on how much you deposit per day, week or month. Lowering the limit takes effect immediately; raising it requires waiting through a set cooling-off period.
Session time limit
Decide in advance how long you will play in one go. When the time is up, your session will end automatically and you will need to wait a while before starting again.
Temporary break
If you want to step away from your account for a while, you can activate a cooling-off period yourself, from 24 hours up to 30 days. You will not be able to log in during this time.
Self-exclusion
If you want to stop playing for the long term, self-exclusion is the most powerful tool available. You can keep your account closed for a minimum of 6 months or permanently. During this period, bonus and promotional communications are also suspended.
Activity history
You can view a complete log of your deposits, withdrawals, bets and winnings at any time. It is the easiest way to understand your own spending patterns.
24/7 Support
Contact us via live chat or email to set any limit or close your account. Support is always available in both Bengali and English.
Signs of problem gambling
If you notice any of the following signs in yourself or someone you know, consider seeking help.
- Continuously placing larger bets to try to win back money that was lost
- Lying to family or friends about your gambling
- Taking on debt or exhausting your savings to gamble
- Wanting to quit gambling but repeatedly failing to do so
- Neglecting work, studies or family responsibilities
- Turning to gambling to relieve anxiety, depression or stress
- Feeling restless or irritable when unable to play
A simple checklist
Ask yourself the questions below. If you answer "yes" to two or more, it is wise to seek help.
kriya's promise
We do not just provide entertainment — we want to make sure that entertainment does not cause harm in anyone's life. A strict 21+ age limit, self-exclusion tools and 24/7 support are the three pillars our responsible gambling policy stands on.
Where to find help
You do not have to face a problem alone. Family, friends and professional counsellors are all there for you. kriya's own support team is also always ready.
kriya live chat
Speak directly with our support team via live chat. Help is available in Bengali and English, 24 hours a day, 7 days a week. You can reach us right away to set account limits or exclusion.
Email support
You can also contact us by email as an alternative to live chat. Write out your situation in detail and our team will work to provide a solution promptly. You will find the email address on the login page and FAQ page.
Family and friends
Talk openly with the people closest to you. Family members can monitor your habits and be there for you in difficult times. Speaking to someone you trust is the first brave step.
Professional help
Do not hesitate to see a mental health specialist or counsellor. Gambling addiction is a recognised mental health condition and many people have recovered with professional treatment.
Strategies for healthy play
Before you start playing, set a fixed budget — that is your maximum loss limit. This money should come from your entertainment allowance, not from family needs or savings. Our Terms and Conditions page sets out the account usage limits and policies that every responsible player should know.
Set limits on your time as well. Concentration drops and decision-making weakens during long sessions. Take a short break every hour, drink some water, do something else. If you set kriya's session timer, it will remind you of this automatically.
If you are in a bad mood, feeling angry or down, do not sit down to play at that moment. Decisions made under the influence of emotion almost always lead to poor outcomes. Chasing losses — trying to recover what you lost — is especially harmful, particularly right after a big loss.
Our Privacy Policy explains how your personal information and play history are kept secure. Make a habit of not sharing your account details with anyone and of logging out on your own device.
Protection of Minors
Anyone under 21 is completely prohibited from opening an account or playing at kriya. If there are younger members in your household, take the steps below:
- Use a password or PIN on your device and do not share it with children
- Keep parental control software active on your browser
- Keep your bank card or bKash/Nagad account details secure
- Always log out after a session on a shared device
- If a minor uses your account, inform us immediately
Report your suspicion: If you believe a minor is using or attempting to use kriya, contact our support team immediately via live chat or email.
Responsible gambling FAQ
Answers to the most frequently asked questions about responsible gambling — visit our FAQ page for more detail.